Successful difficult conversations

Category: Staff performance and behaviour

I’ve spent over a decade walking into schools and talking to school leaders trying to answer this question: What stops us breaking through the ceiling of normal, and move beyond delivering good education to providing exceptional education? Thinking about how to share what I’ve learned puts me in mind of the old game show ‘Family […]

If you get a stone in your shoe, what do you do? Stop, take your shoe off, remove the stone, put your shoe back on and carry on. Right? Because having a stone in your shoe: Can be painful, and it slows down how fast you can walk.   Simple problem, obvious solution (the only […]

I know you love your school. But as a leader doesn’t it feel like there are more hard bits in your day than good bits? A parent is upset about a decision. There’s been an incident in class. You can’t get the absence figures to improve, despite best efforts. And then there’s staff. You love […]

Who, not what, is the issue you need to fix this year? I ask because I regularly hear this phrase from school leaders:  “It’s been brilliant this week in school because ‘X’ has been off sick/on leave”. I imagine you’re instantly picturing someone who makes you feel the same way. Maybe it’s your site manager. […]

It’s hard to talk to someone about their conduct. It doesn’t feel as concrete as something like lateness or not following policy. But it’s so important.  Because conduct is our behaviour. And culture is our behaviour over time – as critical to your school’s success as performance is (and I would suggest it’s more important). […]

We’re all trying to be useful. And I have a lot of free resources that have helped many school leaders. In fact, this video has been watched over 3000 times. Ok, it’s not viral, but it’s a lot. In fact, you’ll see someone has commented ‘Goodness, why aren’t there more views?’ (and it wasn’t my […]

It’s October. Storming season. If all seemed to be going well in Sept, that’s great. But don’t be surprised if a few cracks appear in October. I hope they don’t. But it’s typically when it happens. Don’t worry, it’s normal. Here’s a good rule of thumb for any time of the year. It’ll help you […]

Clare Fowler, Employment Solicitor at the charity YESS Law, shared the four most common reactions from people who are unhappy when you start talking to them about improving their performance.
There are five common conversations we see pop up all the time. In fact only 4% of schools have told me that they don’t have any of these conversations in their schools. What are they?
Herding cats? Sticking jelly to the wall? Same stuff, different day? Whatever phrase you like to use, my guess is the idea is a familiar one – the quest for plans and policies to be followed with consistency.