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Successful difficult conversations training

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Successful difficult conversations

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Look Outstanding, Become Outstanding

Category: Staff performance and behaviour

Why parents are more challenging now — and what to do about it

Are parents harder to work with now? It’s not your imagination. The generation of parents you're dealing with today experienced school very differently — and it shows in the way they respond today. In this short video, I unpack why conversations with parents can feel more emotionally charged, and what school leaders can do to stay calm, confident, and clear.

Why is talking about behaviour so hard? (And how to fix it)

Why is talking about behaviour so hard? Behaviour conversations are tougher than performance ones. It’s easier to help someone improve their marking than to change their attitude. If behaviour is the issue, here’s what can help

The most dreaded conversation – and the powerful lesson it teaches

What’s the one difficult conversation people fear the most? The one no one wants to have? Telling someone they smell.

97% Of Schools Have These Annoying People Problems, Do You?

There are 5 common difficult conversations I see time and again in school. I asked 1,489 school leaders which of these difficult conversations they are having with their staff - only 3% had none of them.

Do you do this at least twice a year?

Ok, that’s half way through the school year! It goes by fast doesn’t it? And soon you will be focused on next year. The chess board of who goes where will be out. You’ll try to please everyone and maybe you will, but if not that’s because it’s a tough task to do. So here’s a tool that can help you make those staffing moves for next year better.

Why 65% of difficult conversations fail—and how to fix them

65% of difficult conversations don’t get fixed. The problem comes back. Again and again. Does that sound familiar? It doesn’t have to be this way. I promised. Yes, promise! I’ve seen it.

Do you know how much staff sickness is costing you?

Budgets are tight. And when they are, one of the ways to help combat this is to look at the costs we’re spending and not getting the most out of. Pay is your biggest cost. And it gets eroded from many angles. Perhaps sickness is eroding yours.

What adult behaviour would you like to improve across your school?

You’re a teacher. I’m a teacher. We could get a class of 30 children to listen, to learn, to develop and to behave. So why is it harder with adults?!

What To Do When You Suspect Sickness Isn’t Real

It’s a time of year when sickness can increase. We all get ill. Some more than others, but illness is part of life. And most of the time, it is what it is. People are honest about it. They need time to rest. And you suspect nothing other than honesty. But what about when you don’t? When you have that niggle that they aren’t really ill?

Are you one of the 75% of schools who have this issue?

75% of school leaders say they have a ‘difficult person’ in their team (aka the person you struggle to place when planning classes for next year). That makes a hard job (placing people in year groups) even harder. You might find yourself thinking ‘who’s turn is it?’. It’s not great for you, them, your team […]

Category: Staff performance and behaviour

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