Heads Up Limited Terms and Conditions

This page (together with the documents referred to on it) contains the terms and conditions on which we will allow you (“you”) to access the services provided by Heads Up Limited (“us” or “we”) as listed on our website www.ukheadsup.com (“our site”) as you request (“Services”). Please read these terms and conditions carefully before ordering any Services from our site. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions (“Terms”).

You should print a copy of these Terms for future reference.

For training and coaching by paying the invoice, you confirm that you have read, understand and agree to these Terms and Conditions.

For events by submitting an order form, you confirm that you have read, understand and agree to these Terms and Conditions.


1. Information about us

1.1 www.ukheadsup.com is a site operated by Heads Up Limited. We are registered in England and Wales under Company Registration No: 8541858, VAT Registration No:162 675 395 and our registered office is: Kemp House, 152-160 City Road, London EC1V 2NX, UK.

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

2. Your status

2.1 By placing an order with us (online, by phone, email, in person or any other way), you warrant and agree that:

2.1.1 you are legally capable of entering into binding contracts;

2.1.2 if you are an individual, you are at least 18 years old;

2.1.3 you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products;

2.1.4 in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms;

2.1.5 you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract;

2.1.6 where you are a corporate entity or a trust, charity, school, educational establishment or similar institution, “you” as used in these Terms shall be deemed to include your officers and employees and you shall procure that such officers and employees fully comply with these Terms;

2.1.7 you shall Co-operate with us in all matters relating to the Services; and

2.1.8 you shall provide us, in a timely manner, with such information as we may require in order to properly provide the Services and ensure that such information is accurate in all material respects.

3. How the contract is formed between you and us

3.1 After placing an order with us (online, by phone, email, in person or any other way), you will receive an e-mail from us acknowledging that we have received your order (“Confirmation of booking Email”) and containing your invoice (the “Invoice”). The Contract is formed at this point (the “Contract”). Please note that this does not mean that your order has been confirmed. We will confirm your order by email once payment has been received and, where appropriate, your tickets will be emailed to you.

3.2 The Contract will relate only to those Services you have chosen, added to your cart on our site and checked out for on our site and as confirmed in the Invoice.

3.3 These Terms shall:

3.3.1 apply to and be incorporated into the Contract; and

3.3.2 prevail over any inconsistent terms or conditions contained, or referred to, in any purchase order, confirmation of order, acceptance of a quotation, or specification or other document supplied by you, or implied by law, trade custom, practice or course of dealing.

4. Commencement, duration, postponement, cancellation and amendment

4.1 The Services supplied under the Contract shall be provided by us to you on the dates and at the times, when specified, in the applicable Invoice.

4.2 For Services where a date is to be arranged with you at a future point in time, we will confirm this date in writing and the Services will be supplied on such date.

4.3 There may be circumstances in which we need to cancel the Services. In such circumstances, we will provide you with a full refund of the amount paid for such Services and we will make every effort to provide you with such refund within 60 days of the date of cancellation.

4.4 There may be circumstances in which we need to postpone the Services or change the venue at which Event is to be held and if we do, we shall advise you of this as soon as we possibly can. If the postponement is for more than 6 months after the publicised date of the Services or the replacement venue is more than 50 miles away from the publicised venue, you may cancel your ticket by contacting us and we shall provide you with a full refund.

4.5 We shall notify you of any cancellation or postponement of any Services or change to venue by emailing the email address that you provided us with and it is your responsibility to advise us of any change to your email address. We shall not be liable for any loss you suffer (such as travelling to the location where the Services were to be provided) arising out of you failing to see our email about any cancellation, postponement or change of venue.

4.6 We reserve the right to amend the agenda or programme of any of the Services at any time without any liability to you.

4.7 For the avoidance of doubt, whenever we provide a refund of the training fees paid to us, we shall not be obliged to refund any travel expenses that
you have incurred.

5. Price and payment

5.1 The price of the Services will be as quoted on our site from time to time, except in cases of obvious error where the error could have reasonably been recognised by you as a mis-pricing.

5.2 We are under no obligation to provide the Services to you at an incorrect (lower) price, even after we have sent you a Confirmation Email, if the pricing error is obvious and could have reasonably been recognised by you as a mis-pricing.

5.3 These prices include VAT, unless otherwise specified.

5.4 Our prices include our travel to central London but if we agree to travel to a venue outside of central London, we will charge travelling expenses at a rate of 45p per mile or the price of first class return rail ticket and taxi fares.

5.5 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Invoice.

5.6 Payment for all Services must be made within 30 days of the date of our invoice and in any case in advance of the Service dates. At our discretion we may allow you to pay after the commencement date of the Services.

5.7 If payment has not been received by the date on which the Services (or some part of them) are to be provided, we may, without liability to you, refuse to provide the Services as requested or at all.

5.8 Time for payment shall be of the essence of the Contract.

5.9 We may, without prejudice to any other rights we may have, set off any liability you have to us against any liability we have to you.

5.10 Without prejudice to any other right or remedy that we may have, if you fail to pay us on the due date, we may:

(a) charge interest on such sum from the due date for payment at the annual rate of 4% above the base rate from time to time of Santander UK Plc, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and you shall pay the interest immediately on demand; and

(b) suspend all Services until payment has been made in full.

5.11 All sums payable under this agreement shall become due immediately on termination of this agreement, despite any other provision. This clause 5.11 is without prejudice to any right to claim for interest under the law, or any such right under this agreement.

6. Terms specific to our Coaching and Mentoring Services

6.1 Each session at which the Services are provided (Session) will last for a maximum of one hour and will either take place at your place of work or at a third party venue (as agreed between us) or over the internet or phone.

6.2 Subject to clauses 6.3 and 6.4, either of us may cancel a Session by notice in writing, by email or by telephone to the other no less than 48 hours prior to the start of the Session.

6.3 If you cancel a Session then you must pay the following cancellation fees:

6.3.2 no cancellation fee if you cancel a Session more than 48 hours before the start time of the Session; and

6.3.3 the full Session fee if you cancel the Session on or less than 48 hours prior to the start time of the Session.

6.4 If we cancel a Session, we will re-schedule the Session at the earliest mutually convenient time.

6.5 All warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that so much is dependent on circumstances outside of our control, we do not guarantee any particular results.

6.6 All discussions in a coaching or mentoring session will be kept strictly confidential by us and we shall not be obliged to provide any details to the paying entity.

7 Terms specific to our Training Services

7.1 Payment in full must be made for all training Services at least 2 weeks before the date that the Services take place.

7.2 If you have booked a full day’s training, the Services shall be provided between 9:30am and 4:30pm with a one hour break for lunch and two 15 minute breaks (unless otherwise expressly agreed).

7.3 Save where the training is to be provided at a third party venue and except where otherwise expressly agreed:

7.3.1 you shall be responsible for providing all necessary equipment for the training, including without limitation flip charts, overhead projectors and paper and pens;

7.3.2 you shall be responsible for providing all refreshments and lunch (including for us and our team) during the training.

7.4 If you cancel our training Services then you must pay the following cancellation fees:

7.4.1 no cancellation fee if you cancel the training more than 14 days before the commencement date of the training; and

7.4.2 50% of the full payment for the training if you cancel the training or change the date on or less than 14 days prior to the commencement date of the training.

7.4.3 if we have incurred travel costs (including advance costs like train tickets) these will be payable by you in the event of a cancellation or change of date.

7.5 If you want to reschedule our training Services, you may do so without charge up to 14 days before the commencement date of the training. After this time, we reserve the right to charge an administration fee equal to 50% of the cost of the rescheduled.

7.6 If you have booked a non-school based training held at a third party venue and you want to transfer to a different training course, you may request this in writing at least 2 weeks before the date of the original training course and we will make every effort to accommodate you on your requested training course, subject to maximum numbers and availability. If the price for the original booked event was higher than for the substituted event, we will refund you the difference in the price and if the price for the original booked event was lower than for the substituted event, you will pay to us the additional amount within 7 days of us notifying you that you have a place on the substituted event.”

7.7 If we agree that you may transfer from your original booked course to another course pursuant to clause 7.6 above and we subsequently need to cancel or postpone such substituted training to a date more than 6 months from the date of the original booked training or to a venue more than 50 miles from the venue for the original booked training, the following shall apply:

7.7.1 if you notified us of your wish to transfer to another training at least 2 weeks before the date of the original training, we will provide you with a 50% refund of the amount you paid to us in relation to the original booked training;

7.7.2 if you notified us of your wish to transfer to another training 2 weeks or less before the date of the original training, we will not be liable to provide you with any refund.

7.8 Training courses are usually provided to groups of 6 people but we reserve the right to decrease or increase the numbers as we see fit without any obligation to refund any part of the payment to you.

7.9 We make no guarantee about the results to be obtained from attending one of our training courses, as results are dependent on many factors, most of which are outside of our control. However, if in relation to our ‘Journey to Outstanding’ courses  “Moving to Outstanding” and “Outstanding and Beyond” if you are not satisfied with the course after attending the first two days, then at the end of the second day you may notify us of your dissatisfaction and we will provide you with a full refund of the amount you paid to us for such training. You may not continue with the training once we have confirmed that we will provide you with a refund.  In relation to our ‘Successful Difficult Conversation’ courses “Confident in Conversation” and “Versatility in Conversation” if you are not satisfied with the course after attending the first day, then at the end of the first day you may notify us of your dissatisfaction and we will provide you with a full refund of the amount you paid to us for such training. You may not continue with the training once we have confirmed that we will provide you with a refund.

7.10 We may wish to photograph or film the Training and reserve the right to do so for the purposes of promoting future events or otherwise. You consent to us (or any other person attending the Training) photographing or filming you and any persons attending the Training with you. If you do not wish to be photographed or filmed let us know in advance and we will seat you so you are not. You may take photographs (but not film) of the Training.

8. Terms specific to our Conference Services

8.1 All tickets for the conference (“Event”) shall be non-refundable except as set out below. However, if you are unable to attend the Event for any reason you may contact us to provide us with the name of a substitute to attend the Event on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the Event. We may at our discretion charge an administration fee of up to £10 for making such substitution.

8.2 You agree that we may include your details in any promotional materials relating to the Event and/or any materials used at the Event. We are not liable for errors or omissions contained in such information. Unless otherwise stated, the copyright for any such promotional materials and any materials used at the Event (including course notes, slides, brochures, articles and case studies) belongs to us and may not be reproduced in any medium without our prior written consent. You may use such materials for your own business purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use. We reserve the right to change the published programme (including the publicised speakers) or materials as we think fit.

8.3 We may wish to photograph or film the Event and reserve the right to do so for the purposes of promoting future events or otherwise. You consent to us (or any other person attending the Event) photographing or filming you and any persons attending the Event with you. If you do not wish to be photographed or filmed let us know in advance and we will seat you so you are not. You may take photographs (but not film) of the Event.

8.4 If you want to cancel your ticket for an Event you will receive a full refund if we receive your cancellation request in writing at least 4 weeks before the date of the Event.

8.5 If we receive your written notice of cancellation between four weeks and two weeks before the date of the Event, we will only refund you 50% of the amount you paid to attend the Event.

8.6 If we receive your written notice of cancellation less than two weeks before the date of the Event, we will not provide any refund of the price paid.

9. Terms specific to Services held in third party venues

Where any of the Services are held in third party venues arranged by you or us:

9.1 you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). You will be required to leave the venue if you do not comply with such policies and rules (and we shall not be obliged to refund you any amounts paid in relation to such Services);

9.2 you are responsible for your own belongings that you take to a Service and neither we nor any third party venue will be liable for any loss, damage, theft or destruction of any of your belongings;

9.3 you agree to reimburse us in full and indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a third party venue;

9.4 if you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the third party venue, you will be required to leave the venue and we shall not be liable to refund your fees or any other payment you have made;

9.5 you shall be responsible for making and paying for your own travel and accommodation arrangements to and from the Event. If you are late at the evenor prevented from attending the Event due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Event until you arrive. Refreshments shall be provided as set out on our website; and

9.6 if you have any disability or medical condition that requires us to make special arrangements for you or any special dietary requirements, please contact us as soon as possible and in any event at least 2 weeks prior to the commencement date of the Services and we will make reasonable adjustments to provide for your disability or medical condition.

9.7  you shall indemnify us and keep us indemnified again any and all costs, claims or fines suffered or incurred by us or the venue as a result of any claim for photographs taken by you at the Venue or where you have breached data privacy or privacy rights.

10. Intellectual property rights

10.1. We are the owner or the licensee of all Intellectual Property Rights and all other rights in the Services and all content within the materials provided as part of the Services (“Materials”) and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Materials or the content of the Materials to you or to any other person.

10.2. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or Materials contained in the Services.

10.3. We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the Materials for the purposes for which the Services were provided only.

10.4. Except as set out in paragraph 10.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent.

10.5. You may not without our prior written consent make any audio or visual recordings of any part of our Materials or Services.

10.6. We may from time to time record the Services being delivered during your attendance. You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.

10.7. You acknowledge that certain information contained in the Materials and the Services is already in the public domain.

10.8. You are not permitted to sell or promote products or services to other participants in the Services at or during any part of our Services without our prior written permission.

10.9. Nothing in our training, events, coaching or other services, in any format (including but not exclusively written, spoken, record) constitutes legal advice and should not be treated as such. Employment law is a complex area and you should always seek expert advice on legal issues.

10.10. The provisions of this paragraph 10 shall survive termination of the Contract.

11. Our liability

11.1 This condition 11 sets out our entire financial liability (including any liability for the acts or omissions of our employees, agents, consultants, and subcontractors) to you in respect of:

11.1.1 Any breach of the Contract including any deliberate breach of this Contract by us, or our employees, agents or subcontractors;

11.1.2 Any use made by you of the Services or any part of them; and

11.1.3 Any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.

11.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

11.3 Nothing in these conditions limits or excludes our liability:

11.3.1 For death or personal injury resulting from negligence; or

11.3.2 For any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us; or

11.3.3 For any other liability which cannot be excluded by law.

11.4 Subject to condition 11.2 and condition 11.3:

11.4.1 We will not be liable for loss of profits; loss of business; depletion of goodwill and/or similar losses; loss of anticipated savings; loss of goods; loss of contract; loss of use; loss of corruption of data or information; or any special, indirect, consequential or pure economic loss, costs,
damages, charges or expenses; and

11.4.2 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the Contract shall be limited to the price received by us from you for the Services.

11.5 If our performance of our obligations under the Contract is prevented or delayed by any act or omission on your part, or that of your agents, subcontractors, consultants or employees, we will not be liable for any costs, charges or losses sustained or incurred by you arising directly or
indirectly from such prevention or delay.

11.6 You will be liable to pay us, on demand, all reasonable costs, charges or losses sustained or incurred by us (including, without limitation, any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from your fraud, negligence, failure to perform or delay in the performance of any of your obligations under the Contract, subject to us confirming such costs, charges and losses to you in writing.

12. Relationship of Parties

Nothing in the Contract shall make us your agents or representatives, or an employee, agent or partner of yours and you shall not hold us out as being such.

13. Data protection

You acknowledge and agree that details of your name, address and payment record may be submitted to a credit reference agency, and personal data will be processed by us and on our behalf in connection with the Services and in accordance with our Privacy Policy.

14. Confidentiality

14.1 Each of us shall at all times respect confidentiality (and take reasonable steps to ensure that each of our consultants, employees and agents shall respect confidentiality) and shall not at any time for any reason disclose or permit to be disclosed to any person or otherwise make use of or permit to be made use of any confidential information.

14.2 You are responsible for keeping secure and confidential all paper copies of all work completed by us.

15. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

16. Notices

16.1 All notices given by you to us must be given to Heads Up Limited at Kemp House, 152-160 City Road, London EC1V 2NX, UK or via our contact us page.

16.2 We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 48 hours after an e-mail is sent, or five days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

17. Transfer of rights and obligations

17.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.

17.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

17.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

18. Events outside our control

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

18.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

18.2.1 Strikes, lock-outs or other industrial action;

18.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

18.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

18.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

18.2.5 Impossibility of the use of public or private telecommunications networks;

18.2.6 The acts, decrees, legislation, regulations or restrictions of any government; and/or

18.2.7 Failure on the part of our subcontractors.

18.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

19. Waiver

19.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a
waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

19.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in
writing in accordance with clause 14 above.

20. Severability

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21. Entire agreement

21.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

21.2 We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

21.3 Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

21.4 Nothing in this clause shall limit or exclude any liability for fraud.

22. Our right to vary these terms and conditions

22.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in any of the Services.

22.2 You will be subject to the policies and terms and conditions in force at the time that you order Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Invoice (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Confirmation Email).

23. Rights of third parties

A person who is not a party to the Contract shall not have any rights under or in connection with it.

24. Law and jurisdiction

24.1 Contracts for the purchase of Services through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.

24.2 Any dispute or claim arising out of or in connection with the Contract or its formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

25. Terms specific to our online programmes

See: https://ukheadsup.com/online-training-programme-terms-and-conditions/

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heads Up Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Heads Up Limited’ or ‘Heads Up’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Kemp House, 152-160 City Road, London EC1V 2NX. Our business name registration number is 8541858. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the
    information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain
    inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own
    responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance
    and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information.
    They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and

Business privacy policy

This policy (together with our terms of website use and any other documents referred to on it) sets out the basis on which we Heads Up Limited, Company Reg. 8541858, Kemp House, 152-160 City Road, London, EC1V 2NX will process any personal data we collect from you, or which you provide to us, in the course of using our site www.ukheadsup.com. For the purpose of the Data Protection Act 1998 we are the data controller.

Your information

When you use our site, there are a number of ways in which you provide information and other data to us. By using the site, you consent to us processing and collecting this data, on the terms and for the reasons which are explained below.

How your information is used

We may use your information to:

  • send you our newsletters from time to time.
  • ensure that content from our site is presented in the most effective manner for you and for your computer.
  • provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted
    for such purposes.
  • carry out our obligations arising from any contracts entered into between you and us.
  • allow you to participate in interactive features of our service, when you choose to do so.
  • notify you about changes to our service.

If you do not want us to use your information for marketing purposes, please tick the relevant box on the form on which you submit your data.

If you do want to receive information from our carefully selected third parties about goods or services that may be of interest to you, please tick the relevant box on the form on which you submit your data.

Please note that if you click on, or follow, any links from our site to external websites, our privacy policy will no longer apply. Please check the privacy policies of any such external site before submitting any personal data, as we cannot accept any responsibility or liability in relation to them.

Data storage

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

We take your privacy very seriously, and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.

The data that we collect from you may be transferred to, processed and/or stored at a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Disclosure of your information

We may disclose your personal information to any of our group companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985) and also to third parties in the following circumstances: –

  • to any prospective seller or buyer of all (or part of) our business or assets;
  • If we are required to do so by law, any applicable regulation or to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies and organisations in connection with fraud protection and credit risk reduction.

Access to information

You have the right under the Data Protection Act to access the information which we hold about you. If you wish to exercise this right, please send your request using or contact us form. In order to meet our costs in responding, we will charge you a fee of £10.

Copyright notice

This website and its content is copyright of Heads Up Limited. Copyright © 2010 – 2014 Heads Up Limited.

We are the owner of all intellectual property rights in this article [OR our website, and in the material published on it]. These works are protected by copyright laws and treaties around the world. We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view this article [OR website and the material on this website] on a computer or mobile device via a web browser, to copy and store this article [OR website and the material on this website] in your web browser cache memory and to print pages from this website for your own personal and non-commercial use. You may not reproduce in any format (including on another website) any part of our website (including content, images, designs, look and feel) without our prior written consent. Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission. If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Heads Up Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Heads Up Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Heads Up Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.