Fri 28 Jun 2019 / Fri 15 Nov 2019 / Fri 24 Apr 2020
9:30 - 16:15
Friends House
173 Euston Rd, London, NW1 2BJ
Expert trainers
#1 ranked author
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18 places only


If you don’t like conflict but know it’s a necessary part of being a school leader then this “Successful Difficult Conversations” training day is for you.

We’re going to be giving you all the best bits of our 5 day “Successful Difficult Conversations” training course, in fact we are not just giving you the best bits, but the best of the best bits!

What are these best bits?  They’re parts which the 100s of school leaders I’ve trained love most, they include:

  • How to make sure your message is heard
    (you know what it’s like when someone walks away having ‘heard’ something else!)
  • Avoiding the biggest mistake that we see at least 50% of school leaders make
    (and we’re being kind when we say 50% :/ )
  • How to keep your conversation on track
    (and not let those ‘diversion demons’ get the better of you)
  • How to get the party started
    (with confidence and kindness)

And for the first time we are going to share some of the best tools and techniques we’ve used time and time again to move an issue which isn’t improving forward (and which are usually covered at the end of our 5 day course).  We’re going to cover a lot on the day so you can go away with a stack of strategies and techniques to make those difficult conversations more successful.


“Having had a number of difficult conversations I have often felt emotionally drained. I now feel I have the tools and techniques necessary to have more positive difficult conversations” Headteacher, Bristol


“After attending this training the fear and anxiety of having a difficult conversation is a distant memory” Assistant Headteacher, Colchester


“A very engaging and a must do course for all school leaders. Strongly recommend it!” Headteacher, Sydenham


Our training proves to be invaluable for:

  • Headteachers
  • Deputy Headteachers
  • Assistant Headteachers
  • Senior Leaders
  • Middle Leaders


Sonia Gill is the author of #1 ranked book ‘Successful Difficult Conversations in School’. She and her team supported 100s of school leaders have more successful difficult conversations with startling results: unresolved issues which have been bubbling along for weeks, months or terms have been resolved in one or two conversations and without court or capability. She shares easy to apply techniques and offers insight into why an issues is not moving forward. The training is 100% recommended by delegates.


9:30 – 10:00 – registration

10:00 – 12:30 – the three core components of successful difficult conversations:

  • What are they?
  • What common problems do they resolve?
  • How do you put them in place to make your conversation successful?

11:15 – 11:30 – break

12:30 – 13:00 – lunch

13:00 – 13:15 – how Heads Up supports schools have successful difficult conversations

13:15 – 16:00 – working on your difficult conversations, incl tools and tips to increase your success

14:30 – 14:45 – break

16:00 – 16:15 – wrap up

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Did you know the CBI estimates 20% of leadership time is spent dealing with conflict – that’s one day a week of each of your leaders! Which is about 13k a year for a one form entry school.
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