Successful Difficult Conversations Training
A one-day workshop for teachers hosted online by Sonia.
When?
Tuesday 4th February 2025: 09:30 - 16:00
or
Friday 28th March 2025: 09:30 - 16:00
Where?
Delivered online using zoom (save money and time)
What?
Learn the skills to resolve difficult conversations quickly, kindly and effectively
At Heads Up we’ve trained over a thousand school leaders in the skills to resolve difficult conversations quickly, kindly and effectively.
So you don’t have to shudder at the prospect of having a difficult conversation.
You don’t have to keep having the same conversations and hoping for different results.
You can save yourself time, money and emotional energy in resolving issues before they get out of hand.
Learn the key skills you need to fix issues quickly, kindly and effectively and be able to apply what you’ve learnt instantly and to immediate effect.
In the morning, you’ll learn the theory of having successful difficult conversations, including:
- Making sure your message is heard.
- Managing yours and their emotions.
- Structuring your difficult conversation for a positive outcome.
In the afternoon, you’ll observe and practise a tough conversation with help from our expert trainers.
Performance and behaviour issues are reducing
the quality of your children’s education
But they are all fixable, if you know how
Fix the issue and be thanked by the person
Get a consistent team approach
So you’re not the only one having these conversations
Reduce Stress
In one day you can learn how to make difficult conversations work
Fix the issue
In 1-3 conversations it’ll be fixed, kindly and for good
Fix these issues quickly and kindly
1,400 school leaders & staff trained
Consistently rated 9.4/10
Best selling book
Learn how to fix issues for good
Imagine knowing how to fix that issue that’s been dragging on and on.
It is possible.
We can teach you how.
Included in your training
Best selling book for every attendee
A copy of #1 ranked book: Successful Difficult Conversations in School
Participant workbook
Full of all the information you need to keep applying your skills
Be mentored on a real difficult conversation
The opportunity to practice a real difficult conversation and be mentored on how to improve it
Expert, practical advice
You'll learn the theory and how to apply it practically with immediate effect
Next steps
1. Book your training
And book your colleagues a place as well, it's more powerful to learn together.
2. Decide which conversations you want to fix
Which issue do you want to resolve most? Bring us your hardest, so we can help you the most.
3. We’ll show you how fix it
You and your SLT will be able to resolve these issues quickly, kindly and effectively.
FAQs
Lol! We get it, but school leaders love our training because we’ve made it better by being on zoom. It’s very interactive, you don’t have any travel costs and it means more of your SLT can be part of the training which means it has great impact. This day always gets great feedback and attendees are pleasantly surprised by how well it works online.
No, it’s such an interactive day we don’t record it because not everyone wants to be filmed.
You’ll be our course pack at the start of the training.
Yes, you just need to book them a place each. It’s great to attend this training together because the impact back in school is greater. This means you’re all applying a common framework and you can support each other apply the training in future.
1 ticket gives you one place, so if you’d like your SLT to attend please book enough tickets for the.
You’ll receive them shortly after the training.
Yes! You’ll get the most out of the day if you come with a difficult conversation in mind. You’ll get opportunities through the day to apply the training to it.
We prefer to call it practice, and yes there is. There is an opportunity for those who want to to practise in the afternoon. We make sure this is a safe learning environment and we’ll be there to support you – after all it’s practice and not a test.
We recommend not, because you’ll get to see the theory being put into use by watching others practice their difficult conversations which will really bring the theory to life for you. You’ve paid for the full day so do get the most out of it and stay, people find it so useful to see the impact applying the training has on making a difficult conversation more successful. How often do you get to see a difficult conversation you’re not in, then see how to improve it, then see it go even better? It’s a rare a valuable opportunity for you.
United Kingdom (GMT)
Yes, the training is applicable to any difficult conversation in any setting and you can choose to practice a tough conversation with a parent should you wish.
What school leaders and teachers say about the training:
Live stream schedule
| 09:30 – 10:00 | Introduction to the session |
| 10:00 – 11:00 | Making sure your message is heard |
| 11:00 – 11:15 | Break |
| 11:15 – 11:45 | Managing the emotions |
| 11:45 – 12:30 | Structuring your difficult conversation for success |
| 12:30 – 13:00 | Lunch |
| 13:00 – 13:15 | Preparing your difficult conversations |
| 13:15 – 15:45 | Practising your difficult conversations for success (incls break) |
| 15:45 – 16:00 | Session wrap up |
You need to talk to someone who isn’t doing what you need them to do.
It’s not why you came into leadership, but it’s part of what you need to do.
We teach you to have these conversations kindly and effectively.
At Heads Up we know that you want to be a good leader for your team and children.
To do that you need your school team to teach your school of children as well as you could teach your class.
The problem is that some of your team aren’t all doing what you need them to do and there are issues that need to be resolved, understandably this is frustrating and draining.
We believe that all difficult conversations can be resolved without capability or court which is why since 2011 we’ve not found one we can’t fix kindly and effectively.