Successful difficult conversations

Author: Sonia Gill

Every so often, a school’s success story makes you smile all day — and this is one of them. Our Lady of Lourdes RC Primary School in Wanstead has been graded Outstanding in every area.
What I’ve noticed from over a decade of working with high-performing, fantastic schools: Without reflection, schools drift. With it, they grow. Reflection isn’t sitting around staring at your shoes. And you’ve definitely had it before. Maybe on a train journey to a conference, where the conversation flows there and back. Or on a precious SLT away day, where the fog lifts and you leave buzzing with ideas. And at some point you’ve said: “We should do this more often.”
Some parent conversations are hard work. Some are draining. And some… are wins. Here’s a simple leadership habit: Make space to share “What worked.”
In education, the word “outstanding” has long been tied to Ofsted — once a single judgement, now a set of gradings across areas, with a new scorecard soon to come. But beyond frameworks and metrics, when we talk about being Outstanding Against the Odds, we mean something deeper. It’s not about flawless performance or ticking every box for inspection. It’s about thriving for your children, even in circumstances that make excellence very hard to achieve. And schools are doing it — right now.
Your Home-School Agreement is one of the most under-used tools for managing parental relationships. Most of the time, it goes like this: A child joins the school, parents are given a copy, they sign it… and it disappears into a folder. Rarely looked at. Rarely remembered. Which is a shame — because if it’s done well, it can head off many of the parental issues you’re facing.
Ever felt like you’re walking on eggshells with a parent? Maybe they storm in. Raise their voice. Question your judgement. Or drop a comment that sticks in your head for days. Other times, they’re less direct, but you still leave the conversation second-guessing every word.
East Wichel isn’t a shiny outlier. It’s a large, two-form entry school with high mobility and a deeply mixed pupil population. It’s in a town that’s been publicly called out as an education “cold spot” — a place often overlooked and unfairly judged. But under the leadership of Paula Phillips, something different took root.
Why does my inbox look empty, but it isn't… Because I snooze emails. A lot. Maybe you’ve found ‘snooze’ already. But if not, you’re in for a treat :) It’s one of the best ways I’ve found to protect my time, my brain, and my well-being.
September INSET is coming. Faster than we’d like! There’ll be the usual - mandatory training, safeguarding updates, maybe some new policies. It’s one of the few moments in the year when *everyone* is in the room. So here’s a question: How could you use INSET to grow culture, not just compliance?