Improve Your Difficult Conversations

Got an impossible difficult conversation? – no difficult conversation is impossible, we’ve not had one we can’t fix yet.

We’ve not found a difficult conversation we haven’t been able to fix yet. In fact, I’m looking for it. Here are three scenarios that felt impossible to the people we were working with but were fixed in very few conversations (and without capability or court). How to get through when someone doesn’t think there is a […]

You are someone’s difficult conversation

It’s highly likely that we are someone else’s difficult conversation. I’m sure you work to get things right but sadly without realising it it’s likely that there’s something we do that isn’t working for someone or a group. Maybe that ‘thing’ is something we accept as necessary, maybe we’re not aware of it. What it means […]

Do you get quality feedback?

As a leader it can be hard to get quality feedback from your team as people have a natural and understandable reticence about giving their boss feedback. But without it our own professional development is starved. Here are 3 ideas to help you encourage feedback from your team. Creating two-way feedback when you’re the boss Two-way […]

They agree with me, but don’t take any action to change

In a recent twitter poll we asked the following question: “what is your most common problem when having a difficult conversation?” 47% voted: “when they agree with me, but don’t take action”.  In chapter 3 of my book: “Successful Difficult Conversations in School: Improve your team’s performance, behaviour and attitude with kindness and success” I talk about […]