Improve Your Difficult Conversations

They’ll never change

When you need to have a difficult conversation, it can feel like the other person will never change. In fact, that might be a reason for you to not waste time in having the conversation. However, in my experience, people do change in the vast majority of instances, even with some pretty entrenched behaviour: I’ve […]

What if you haven’t seen the issue you need to address and the other person asks ‘Who told you?’

As a leader, you are not going to witness everything that happens in your school. This means that your difficult conversations can be about things you have been told about but not seen first-hand. This is fine; it’s part of your leadership responsibility and an expectation that staff can come and report things they are […]