Successful difficult conversations

Category: Improve Your Difficult Conversations

It’s a time of year when sickness can increase. We all get ill. Some more than others, but illness is part of life. And most of the time, it is what it is. People are honest about it. They need time to rest. And you suspect nothing other than honesty. But what about when you don’t? When you have that niggle that they aren’t really ill?

75% of school leaders say they have a ‘difficult person’ in their team (aka the person you struggle to place when planning classes for next year).   That makes a hard job (placing people in year groups) even harder. You might find yourself thinking ‘who’s turn is it?’. It’s not great for you, them, your […]

In my Outstanding School Test, I ask the question: Do you talk to your team about their conduct as much as you do their performance? 70% say no. So on the plus side, maybe there is no need to talk about their conduct. On the other hand, maybe we’re not talking about conduct very much at all.

Many school leaders have been asked, in The Outstanding School test:   Is anyone in your team not performing their job as well as they need to? 84% say yes.   84%!   And given that people are the key to your school’s success and happiness that’s a big number!   But with challenging recruitment […]

I know a lot of you are having difficult conversations with parents.  And there seem to be more of these conversations. And they seem to be harder.   Do you have a parent who keeps coming in for a range of issues?   A tip many find useful is to arrange a regular meeting with […]

On Wednesday you should have received my top tip about one difficult conversation that keeps coming up: caretakers.   Did you get it? Did you like it?Do you want more?   Remember, if you’d like to keep getting these top tips to help you have more successful difficult conversations then please subscribe here:   Why? […]

You may remember my 2-minute top tips; weekly videos designed to help you tackle tough conversations in school.  And they’re coming back next week! Here’s what to expect: Here’s what happens next:   Next Wednesday 28th February I’ll land in your inbox with a top tip about a difficult conversation that is showing up more […]

If you get a stone in your shoe, what do you do?   Stop, take your shoe off, remove the stone, put your shoe back on and carry on. Right?   Because having a stone in your shoe: Can be painful, and it slows down how fast you can walk. Simple problem, obvious solution (the […]

It’s hard to talk to someone about their conduct. It doesn’t feel as concrete as something like lateness or not following policy. But it’s so important.  Because conduct is our behaviour. And culture is our behaviour over time – as critical to your school’s success as performance is (and I would suggest it’s more important). […]

We’re all trying to be useful. And I have a lot of free resources that have helped many school leaders. In fact, this video has been watched over 3000 times. Ok, it’s not viral, but it’s a lot.   In fact, you’ll see someone has commented ‘Goodness, why aren’t there more views?’ (and it wasn’t […]