Who in your team must know how to have a successful difficult conversation?

Let’s face it, this is a life skill (if you’ve got my book check out who I dedicated it too- http://amzn.to/2GHGty2). 

There is a priority order in your school and it goes like this:

  1. Start with your Senior Leadership Team – it’s a must for them because they’ll have the most, they’ll have the hardest and the ones that escalate will come to them. You also want them to have a common, consistent and effective approach to these conversations.
  2. Move onto your Middle Leaders (Phase Leader, Year Group Leaders, Subject Leaders, Heads of Year and Heads of Department etc) – they are in the tricky position of having difficult conversations on a day to day basis, with a wide range of roles, supporting people in their team with issues, and they often have to have accountability conversations with people they work alongside as peers. Not easy! So they are the next group to skill up.
  3. Teachers – this would be the next group, they need to have conversations with parents and their colleagues.

As you train each group you’ll see the number of difficult conversations needed and escalating reducing – that’s only a good thing 😊

So there it is, you don’t need to train everyone at once, in fact I’d say it’s better to train the groups in this order, step by step so the skills layer up and are more sustainable.

If you’d like to discuss how we can help your team have successful difficult conversations, please contact our Customer Success Manager, Nisha: nisha@ukheadsup.com.

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