Successful difficult conversations

The parent who keeps coming back — and how to stop the cycle

Every headteacher knows that parent.
The one who keeps coming back. Again. And again.

You do your best to help, but it never feels resolved. You might even feel your stomach sink when you see them approaching.

In this week’s short video, I share a simple framework that:

  • Keeps you in control (without being controlling)

  • Protects your energy and time

  • Often stops the repeat visits altogether

It’s a practical shift that works for you, your staff — and yes, even for the parent.

👉 Watch the video by clicking the photo below

Here’s to solving the niggly issues with heart and clarity,
Sonia