“Thank you for a great training day on Friday - it was worth every minute. You inspired me to improve my school and you made it feel possible! The training has given me the confidence to tackle the difficult conversation and the tools to help it run more smoothly. I can't wait and I’m not planning on putting them off any longer; I now appreciate how much my school improvement journey depends on it. I really can't put into words how uplifting the day was for me.”’

"The work we have done with you is some of the best development I’ve had and did more to develop our confidence in handling difficult conversations than qualifications like the NPQH."

"It has probably been the most useful and relevant training I've been on in a long time. It was so useful to have the opportunity to discuss different scenarios with the people I work with and hold supportive and construction conversations."

"It gave me the tools and the confidence to tackle difficult conversations in the workplace. Sophie and Carol were absolutely brilliant and engaging."

"It made me reflect on my practice and recognise how I can adapt my approach to bring about better outcomes for all involved."

"It was very helpful to put our learning into practice - I liked how the feedback was linked to the theory . Brilliant training - thank you!"

"I really enjoyed the training today. Trainer was really supportive but provided useful feedback at the same time when we were doing our role plays. I also thought it was really valuable watching other people's difficult conversations and getting tips from them too."

"I thought the training was really fantastic. I now feel a lot more confident in having difficult conversations at school and will focus on planning my opening sentence ('state') prior to the conversation and managing my body language. On reflection, I have also learnt that doing my role well and advocating for the children's needs is so much more important than making sure people like me!"

"I found the session really helpful and know that I've learnt skills that will impact my ability to have difficult conversations. I have some great take away feedback and will definitely be thinking about the three components and my I notice statement in the future."

"I found the day absolutely brilliant. The balance between learning about relevant models/ frameworks and strategies with interactive activities was perfect. The role play exercise was really fun and a nice way to spend the afternoon opposed to listening to strategies/ models which could become too long. I loved working with the actor and then receiving feedback during and after the role play. The trainer and actor had an excellent idea of situations which we encounter in schools. I thought the length of the session was fantastic too. The interactive activities were a real highlight."

"What a fun and interactive session! I have a naturally cheery disposition and learnt so much about tone, body language and holding a difficult conversation! REALLY enjoyed this course. Very practical! Thank you so much!"

"It was laid out really clearly, it was great to receive the course guide and also the book. I really enjoyed the break out room times, the activities were clear and they enabled me to start really thinking about difficult conversations I have had in the past and the ones I need to have! Carol was AMAZING at being the different people, she was incredibly convincing and really bought the training to life. I have found with other training where participants are asked to role play everyone always tends to be too nice. However, Carol responded in a much more 'real' way and allowed us all to reflect on how we would react in these difficult situations and Jess was great at guiding these. Thank you so much, I really feel that I have taken a lot away from this course today."

"Thanks so much for this training course. I think the set up of the day is great, the set up and routine of the morning was brilliant and the afternoon practice and role play was really useful. I'd encourage others to be more brave and give it a go as I got a lot out of it."

"Really enjoyable day. At the start of the day I was worried how it would be on zoom, but its been fine. The day was really well put together"