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Successful Difficult Conversations

Get our free course on how to avoid the 10 most common mistakes leaders make in difficult conversations.

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Great News
To date we’ve resolved all difficult conversations schools have brought to us without them going to capability or court.

Successful Difficult Conversations Programme

Having successful difficult conversations is a crucial skill if you want an outstanding culture.

It’s about resolving the issues, quickly and kindly because conflict costs you money, causes stress and blocks school improvement.

The cost of conflict

At least 687 hours/19 weeks pa
Is a hidden blocker to school improvement stops you focusing on education
Over 89 schools trained
Over 354 schools leaders trained
100% of people we’ve trained recommend us

We have 3 courses to help you have more successful difficult conversations:

  • Course 1Core skills
  • Course 2Confident in conversation
  • Course 3Versatility in conversation

Course 1

Core skills

A successful difficult conversation is kind and leads to positive change

But most of us suffer from some common problems:

Ever had a difficult conversation and the person hasn’t heard what you were telling them?

Ever rehearsed a conversation, or re-lived, re-played even re-invented it afterwards?

Ever had someone say all the right things and you’ve known they won’t do any of them?

Then this day will help you.

You will learn how to…

In just one day, where we come to you and work with your leadership team, we will train you in the core skills for difficult conversations.

We will teach you and your team skills to make your difficult conversations successful by:

  • Showing how to ensure your message is heard
  • Manage the emotions so your conversation stays on track
  • Structure the conversation so you resolve the issue quickly
You will immediately have more successful difficult conversations

'Just wanted to let you know that I’ve just had my difficult conversation. It went incredibly well! The member of staff THANKED me for bringing it to their attention and admitted that he’d been coasting!’ - Mr Moore, Secondary Senior Leader, Derbyshire

‘Thank you… It's been a long time since I really felt like I have learnt and developed a new skill. It made me realise that, as senior leaders, we are really not trained or always equipped to deal with the emotional side of the job.’ - Mrs Harris, Outstanding Headteacher, Bournemouth

Course 2

Confident in conversation

In 3.5 days, we will come to you and work with your leadership team.

In addition to the ‘Core Skills for Successful Difficult Conversations’ course we will train you to:

  • Flex your leadership style to get the best result
  • Know the parameters of the law so your team can be confident that they are working within the law
You and your team will confidently and legally resolve those tricky issues with greater ease.

'I’ve been able to have some very crunchy conversations straight off the bat and the improvement was pretty noticeable within a week of the first training session’

Course 3

Versatility in conversation

In 5 days and 3 implementation half days, we will come to you and work with your leadership team.

In addition to the ‘Confident in Conversations’ course we will train you to:

  • Get to the point quickly and kindly – the biggest mistake in difficult conversations
  • Use tools and techniques for successful conversations so you are versatile whatever a difficult conversation throws at you
The result: You and your team will be able to navigate almost every difficult conversations with success

‘It had a very dramatic impact on the way that we deal with issues in school and it enables us to deal with issues very quickly and very well and in particularly structured way.’ - Alison Moller, Executive Headteacher, Julian's Primary School, London

'The cost has definitely been justified and worth it.' - Lesley Dyer, Headteacher, Allyson West, School Business Manager, QEII Special School, Horsham

Download the brochure for more information

Download brochure
Satisfaction Guarantee
We offer a ‘no questions asked’ satisfaction guarantee for ‘Confident in Conversation’ and ‘Versatility in Conversation’. If after the first day of training you’re not happy with the training you have received we will give you a full refund, no questions asked.

Want to know more about how we help schools move to outstanding?

Get in Touch

If you’re interested in how Heads Up can help you create an outstanding school culture, get in touch with us today.

Consultation

We’ll then meet with you to understand where you are currently, where you want to get to and whether we can really help you.

Tailor the Course

Together we will tailor the course of action to achieve your goals, because we know every school is different, so we adjust our courses to suit your needs.

Decide

Only after we have been through this process will we ask you to decide if you want to work with us.

Book your discovery session

Contact us for a complimentary discovery session to see how we could help your school

Book Now!

Check out Sonia’s ‘2 minute top tips’ to help you have more successful difficult conversations

Check out more top tips!

“This was a professionally life-changing course – I couldn’t rate it highly enough. It has been transformative for me and the rest of the SLT.” - Mr Parr, Headteacher, Sunny Hill School, London

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