You will find this book useful if you:
  • shudder at the prospect of having a difficult conversation?
  • are having the same conversations and hoping for different results?
  • wonder why things don’t improve despite your best efforts?
You will learn:
  • How to make sure your message is heard (you know what it’s like when someone walks away having ‘heard’ something else!)
  • Avoiding the biggest mistake that we see at least 50% of school leaders make (and we’re being kind when we say 50% :/ )
  • What three components you need to have in place for success (and understand what common problems occur if you don’t)


Is it any good?
Check out these Amazon reviews:

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5.0 out of 5 stars Best Leadership Book Out There!
Reviewed in the United Kingdom on 17 June 2020
Verified Purchase
I got this book following being a Head of Department and realising I wasn’t holding my team to account. I was truly afraid of difficult conversations and I had spoken to other leaders about it but quick discussions weren’t helping. It isn’t an exaggeration when I say this book has solved ALL of my problems. It covers everything – why to have the conversations, when to have them, how to start them, how to structure them, how to end them, common issues people find. Honestly I feel so much more confident now about ‘healthy conflict’ and I genuinely feel that dealing with difficult conversations makes me a better person and colleague, not a worse one (this is how I used to feel!) – If this is something that concerns you, or even if it doesn’t, get it. Even if you’re not in leadership this book is great – it’s also helped me with tricky conversations with students and parents.

5.0 out of 5 stars Brilliant
Reviewed in the United Kingdom on 20 May 2018
Verified Purchase
I can not recommend this book highly enough. In the very short time needed to read and digest this book, it has changed my practice. I am recommending this book to everyone.