Before the day

Information we need from you

Please email your trainer with the names and roles of those attending, no later than 3 weeks before your first training day.

Pre-coursework for all attendees

As an attendee, you’ll get more from the day if you do this one piece of pre-work:

  1. 2-3 weeks before the day attendees need to download and complete this sheet: https://ukheadsup.com/preparation-successful-difficult-conversations-training-day/
    This asks you some questions about about a current difficult conversation you need to have, not one you’ve already had. The issue might be one you are already talking about but hasn’t been resolved or one you need to start a talking about.
  2. We recommend everyone gives us their hardest conversation because then we can help you most.
  3. Everyone needs to bring 3 printed copies to the day.
  4. Please send the completed sheets to your trainer who will have been introduced to you in your confirmation email.

You don’t have to fill this in before the day, but it helps people focus on the conversation they need to have most of all.

What we need on the day

All courses need:

  • A room for the day where you won’t be disturbed.
  • Enough tables and chairs for everyone, set out as boardroom or horse shoe.
  • A flip chart stand and pad.

For the Core skills, Flexing you leadership style, Get to the point and Tools & Techniques training days:

  • In the afternoon we will need a second room if we have 7-12 people on the course, and a third room if we have 13-18 people.

For the Legal Awareness day:

  • We will also need a projector to connect our laptop.

Agenda

Scroll down to find the agenda for your training day.

All full days normally start at 09:30 and finish by 16:00.

Day 1 – Core skills                       

09:30   10:00  Welcome and aims of the day

10:00   11:00   Core component 1 for successful difficult conversations

11:00    11:15    Break

11:15     11:45    Core component 2 for successful difficult conversations

11:45     12:30   Core component 3 for successful difficult conversations

12:30    13:00    Lunch

13:00    13:15     Preparing your difficult conversations

13:15     15:45     Practicing your difficult conversations for success (incls break)

15:45     16:00    Close

Day 2 – Flexing your leadership style                                    

09:30    10:30     Content

10:30     11:00     Activity prep

11:00      11:10     Break

11:10      12:00     Role play #1: mentoring/directing

12:00     12:30     Lunch

12:30     13:20     Role play #2: mentoring/directing

13:20     14:10     Role play #3: coaching/delegating

14:10     14:20     Break

14:20     15:10     Role play #4: coaching/delegating

15:10     15:30     Close

Day 3 – Legal Awareness  

09:30     10:45     Section One – Core legal framework for managing employees

  • Relevant documents
  • An outline of disciplinary structures
  • The law of unfair dismissal

10:45     11:00     Break

11:00     12:00     Section Two – Managing capability within the legal framework

  • Basic three stage procedure
  • Top mistakes to avoid

12:00     12:30     Lunch

12:30     14:00     Section Three – Sickness and Disability

  • Managing sickness absence
  • Managing long-term sickness absence
  • Understanding and avoiding disability discrimination

14:00     14:15     Break

14:15     15:00     Wrap up

Day 4 – Get to the point

09:30     10:00  How are your difficult conversations going?

10:00     10:30  Making sure you’re having the right conversation

10:30     11:00   Common traps when getting to the point

11:00      11:15    Break

11:15       11:45    4 ways to open the conversation

11:45      12:15     The 4Ps – an alternative structure to STORM

12:15      12:30    Role play prep

12:30     13:00    Lunch

13:00     13:15     Role play prep – checklist from course 1

13:15      15:45     Role play incl 15min break

15:45      16:00    Wrap up

Day 5 – Tools and Techniques   

09:30    10:00     How are your difficult conversations going?

10:00     11:00     Tools and techniques

11:00      11:15     Break

11:15      12:00     Tools and techniques

12:00     12:30     Lunch

12:30     13:00     Role play prep – checklist from course 1

13:00     15:30     Role play incl 15min break

15:30     15:45     Wrap up

What to expect

Who delivers your training?

Our Customer Success Manager will introduce you to your trainer in advance of your session. You can learn more about our trainers here https://ukheadsup.com/about-us/meet-the-team/

Your trainer will introduce themselves to you via email thereafter and answer any pre-course questions you may have.

What can you expect on the day?

We’re here to help you move those difficult conversations forward so expect lots of learning and self-reflection.

See what some of our previous customers have to say about Heads Up training

FAQs

What if a member of the team changes?
Let your trainer know and they will let you if it’s appropriate for them to join at this stage or a later stage.

What if I need to change a date?
This can affect the course and the impact we can make so we prefer if it you don’t. However, sometimes it is unavoidable. Please get in touch with your trainer and they will do what they can. We don’t like to charge cancellation fees if dates have to be moved, but sometimes we need to. You can see details of these charges at https://ukheadsup.com/terms-conditions/

We might need to charge for travel if we’ve booked tickets.

What if Ofsted call on a training day?
Let us know as soon as you can and we’ll cancel the training day (no charge) and be in touch a little while after they have gone (good luck!).

What if I have a question you haven’t answered?

If you have any questions about your training not covered here or in your booking confirmation e-mail please get in touch with your trainer.

 

Cancellations

We really don’t like charging schools cancellation fees so we want to be transparent and make you aware that cancellation charges will apply from 2 weeks before your training date (not including the date itself).

Please click on the following link for our terms and conditions:

https://ukheadsup.com/terms-conditions/

We might need to charge for travel if we’ve booked tickets.