Monthly Archives: October 2017

What’s the worst that could happen?

Good morning! Many thanks to all the messages I’ve received in response to last week’s question about communicating clearly. Here is another installment from me, Phil McMillan from Heads Up, on some more thoughts and tips on how to handle those difficult conversations that are needed to drive improvement. We’re going to address some of […]

‘Have you understood what I just said?’ – Being clear about the problem

Many thanks to all the messages since last week about the mistakes we make with tricky conversations. It’s me again, Phil McMillan from Heads Up, with some more thoughts and tips on how to handle those difficult conversations that are needed to drive improvement. One response from last week’s question about common mistakes that caught […]

Why do conversations never go to plan???

Hello! Thanks to everyone who got in touch since last week. I’ve had a lot of interesting responses about what one question you would ask an expert about having difficult conversations! My expert is working on the answers which we’ll be sharing after half-term. I’m Phil McMillan from Heads Up, back again with some thoughts […]