On the first day of Christmas my SLT raised with me, the issue of the moody secretary

Miserable receptionist? We get this one a lot! How do you deal with this?

Check out this two minute video where I share how to tell someone they are miserable (it works for moody, rude and most behaviours): https://youtu.be/xUizDZ3xuZw

 

See all 12 difficult conversations and how to fix them in this free guide:

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